In the role of Tele- Sales agent, you will contact new leads and prospective clients yourself in order to offer the Belvilla proposition. You handle your calls on the basis of prepared communication scripts within the set time frame. The subjects you cover are diverse.
It is important to understand the Belvilla value proposition and deal structure, and recognize the needs of your clients in order to create an optimum customer experience; you clarify information, investigate each problem and provide appropriate solutions and/or alternatives. You seize opportunities to upsell products as they occur with the ultimate goal of contract signing and go-live. You may also need to connect with internal teams for closure of the deals and sales. All calls you have may be recorded in an understandable way in the database.
Key Responsibilities include (but not limited to)
Connecting with potential leads and understanding where OYO can provide value
Analysing the customer profile asking open questions to build connections
Achieving conversion/sales targets to attract new customers to OYO
Understanding OYO’s value proposition and knowing where to upsell these qualities
Liaising with internal teams to provide the best possible sales experience
Communicating in a friendly, empathetic, polite manner in line with OYO’s values and brand
Use your sales techniques and product knowledge to close the best possible deal!
We’d like you to have:
Minimum 1 year; Call centre experience / Tele-sales experience / Inside sales experience
Fluent in English + Italian
Excellent communication skills and customer orientated
Self-motivated and strong work ethic
Ability to adapt quickly to changes
Be comfortable working with CRM’s and new technologies
Experience working with G-Suite
Experience in the travel sector is an advantage
What We Offer
A chance to work for one of the fastest growing startups in Europe!
Competitive salary with generous bonus package
To make a difference and have an impact in your work
Great office in central Barcelona with a multicultural team
A dynamic position at the heart of the organization, actually contributing to the growth ambitions of OYO Vacation Homes and Belvilla. Your personal approach will be validated and you will have ample opportunity to grow in an expanding business. Your initiatives and creativity will not only be welcomed, they will be rewarded as well. We have an informal culture where we motivate and support each other. We are proud to be the best in our business!
OYO is the fastest growing tech company in the hospitality industry worldwide. Our mission is very simple: helping guests find their perfect space across 80+ countries with 23000+ rooms and 46000+ holiday homes.
OYO Vacation Homes, one of the leading vacation rental companies in Europe, is active in all segments of our industry: from full-service providers Belvilla and DanCenter to the online marketplace Traum-Ferienwohnungen. Our aim is to create happiness and bright unforgettable memories for our guests, homeowners, and partners.
We are transforming the experience both for guests and owners to combine hospitality with cutting-edge technology.
- Merk Belvilla
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The market leader in the Benelux is active throughout almost all of Europe and has over 35 years of experience.
Our employees in the Belvilla office in Eindhoven give everything they have to create happiness and bright unforgettable memories for our guests, homeowners and partners.